Cancellation and Withdrawal Policy

You are here:

Home
Cancellation and Withdrawal Policy

Cancellation and Refunds

All sales are final unless you are not satisfied with the purchase. If you are not happy with the purchase, you may contact us through the contact form on our website or email us asking for a refund. After reviewing your request, we may refund your payment and revoke further access to the Paid Upgrades. You may not continue using the Paid Upgrades after you have received a refund. If you make an in-game purchase through Google Play or App Store, we do not process any of your payment information, and all of the payment is handled by the respective companies.

Withdrawal Policy

1. The Deposits made by You in Your account can be withdrawn by You, by making a specific request in this behalf, subject to completion of KYC. However, Depositing and withdrawing money in Your user account without playing any, or playing Cash Games inadequately, shall be inconsistent to Our fair play deposit and withdrawal policy. Such deposits and withdrawals in a consecutive or frequent manner shall be deemed as money laundering actions by You, which is not permitted on or through Our Application. Any violation in this regard, if proved upon Our investigation, shall be liable to penalty and ban from accessing the Services while confiscation of funds in credit in the user account, if any. Additionally, We may initiate appropriate legal action against You, and may, report the relevant authority with respect to Your such unlawful conduct.

2. You agree that any bonuses and promotional winnings are subject to withdrawal restrictions and can only be withdrawn after You have made at least one cash Deposit and thereafter, have played the minimum number of Cash Games required to be eligible for the bonus and promotional winnings.

3. We shall process a withdrawal request via NEFT- Electronic Transfer after KYC and withdrawal verification has been successfully completed. We shall always attempt to process the withdrawal through the mode of transfer selected by You. However, We reserve the right to modify the mode of withdrawal at Our discretion. Additionally, We reserve the right to reverse the amount to the payment/Deposit mode used to add cash in Your user account.

4. We shall endeavor to process all withdrawal requests within 24 hours of Your making the request, and the bank may take another 48 hours to deposit the money into Your account.

There could be delays due to the time required for verification and completing the withdrawal transaction. This may include National and Bank Holidays or disruptions of service. We shall not be liable to pay You any form of compensation for the reason of delays in remitting payments to You from Your user account.

5. Without prejudice to the foregoing, You are permitted to play Games in fair manner in full compliance with the Game Rules, these Terms and other notification as may be made from time to time.